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Standard Terms and Conditions
The following terms and conditions apply to all orders with LAI International, Inc. (LAI). A copy of these terms will not be sent out with each order, so please keep a copy in your permanent records.
1. LAI shall be responsible for providing only those processes specifically requested by the Customer in its written Purchase Order or Change Order. Type of material, tolerances, and specifications for processing shall be declared in writing to LAI prior to processing by LAI. Because of the nature of the process the Customer agrees to a 5% material allowance to LAI for test, set-up, and manufacturing attrition. Due to the risk and nature of the processing, customer specifically waives any right to recover consequential and/or punitive damages. Liability is limited to the provisions of clause 2.
2. LAI liability, for any cause above the 5-percent allowance referred to in clause 1, shall be limited to the cost for LAI services for the affected parts, LAI services to replace the affected parts, customer services to repair the affected parts, or the cost of the affected material, whichever is the lesser. Charges for LAI services are based on this policy limiting LAI liability.
3. LAI is not responsible for unsatisfactory processing as a result of customer furnished data, tooling and templates. It is the responsibility of the Customer to ensure all data, tooling and templates conform to applicable drawing and specification requirements, and that the furnished data, tooling, and templates will manufacture conforming parts.
4. In the event that processing is unsatisfactory due to imperfections, inconsistencies, or stress relief in material supplied by the Customer, the Customer shall be obligated to pay LAI for the services performed.
5. All invoices payable by the Customer to LAI are due net 30 days from the date of invoice unless otherwise specified. Customer agrees to pay for any legal fees and expenses incurred by LAI in the collection of the invoice. Prices are quoted FOB our dock. Variances between quote and order quantities may result in adjusted pricing at time of order acceptance. Quotations are valid for 60 days unless otherwise specified.
6. Special packaging or shipping containers or boxes required for the return shipment will be the responsibility of the Customer. LAI can provide quotations for special packaging and fabrication of crates and boxes if required. In all other cases return shipments will be sent to the customer using the original or similar crates, boxes, or shipping containers, or in other containers deemed suitable by LAI.
7. Any liability other than that outlined in this document will be assumed by LAI only when agreed to in writing beforehand and signed by the President or Corporate Quality Manager of LAI. In such event, LAI will have the right to charge a higher amount for LAI services. The Customer specifically waives any right to recover consequential and/or punitive damages.
LAI Return Policy
- A Return Authorization must be obtained from LAI's Customer Service for all returns. No return will be accepted by LAI's Receiving department without a Return Authorization number.
- All returns must be shipped back to LAI via a specific transportation company. This is to be decided by LAI personnel at the time of obtaining the Authorization Number.
- Customer must return rejected parts for rework within 30 days from the date of delivery.
- Customer return will be authorized for the purpose of verification of customer claim and it does not constitute an automatic admittance of fault. No credits will be issued until LAI's Quality department completes an investigation of the customer claim.
- Further processing of rejected parts by any party other than LAI shall constitute a waiver of LAI's liability.
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LAI East
1110 Business Parkway S.
Westminster, MD 21157
410-857-0770
410-857-0774 Fax
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LAI Midwest
7645 Baker St. N.E.
Minneapolis, MN 55432
763-780-0060
763-784-4740 Fax
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LAI Southwest
4814 S. 33rd St.
Phoenix, AZ 85040
602-304-1160
602-304-1612 Fax
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Southwestern Laser
975 W. Grant Road, Suite 151
Tucson, AZ 85705
520-807-0433
520-807-0437 Fax
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